Privacy Policy

SET Hotels undertakes to maintain the confidentiality of personal data obtained in the course of its activities and to comply with applicable laws and regulations concerning the processing of personal data.

The purpose of this privacy policy is to inform you about how SET Hotels treats the personal data of its customers, visitors, investors, service providers and partners.
SET Hotels reserves the right to modify this privacy policy in the event of changes. In the event of significant changes, a communication may be associated with the publication of the new policy.

1. definition of personal data

Personal data is information relating to an identified or identifiable natural person, i.e. anyone who can be identified directly or indirectly. It can be factual information about a person, such as their name, postal address, e-mail address or date of birth. But it could also be an IP address.

Personal information collected by SET Hotels may be stored in computer systems or in structured paper files.

2. personal data collected by set hotels

In your capacity as a curist customer, non-curist customer, supplier/partner or candidate of SET Hotels, you may be asked to provide the following information:

• Identification data: surname, first name, postal address, e-mail address, telephone number, date of birth,
• Sensitive/health data: social security number, therapeutic orientation, social security section number 2;
• Bank details: credit card number,
• Navigation data: location data deduced from your IP address.

SET Hotels does not collect personal data from minors unless their parent or legal guardian has given prior consent.

3. communication and notifications

SET Hôtels may send you communications for commercial or informational purposes. Communications will only be sent to you if SET Hôtels has your prior consent. This consent may be explicit (express) if you formally express your wish, or implicit (tacit) if you have a contractual relationship with SET Hotels.

4. consent

By contacting us, by having stayed at SET Hotels, by subscribing to our newsletter, by submitting information in connection with the use of SET Hotels services, by using our wifi network or by using our website, you consent to the collection, use and disclosure of your personal information in the manner set forth in this policy.

5. safety

SET Hotels implements appropriate security measures to protect your personal data. In particular, we reinforce the security of our systems and infrastructures, and make our employees aware of good security practices.

In the event of a major security incident or breach, SET Hotels will notify the authority responsible for data protection (CNIL: Commission Nationale de l'Informatique et des Libertés) and the persons concerned as soon as possible if it considers that they may be endangered.

6. Retention period for your personal data

SET Hotels keeps your personal data for no longer than is necessary for the purposes stated above, namely:

• Customer service follow-up: maintained as long as the customer record is active,
• Sensitive/health data: deleted as soon as you leave the hotel, except in the case of food intolerance, as long as the customer file is active,
• Sending newsletters and promotional offers: until unsubscription request,
• Participation in satisfaction surveys: 3 years from the last survey,
• Credit card numbers: deleted on departure,
• Invoice retention: 3 years from last collection,
• Management of unpaid invoices and disputes: 10 years from last collection,
• Curriculum Vitae: 2 years after last contact,
• Customer files: deleted if no stay for 5 years.

At the end of these periods, SET Hôtels undertakes to securely destroy the paper or electronic data.

7. storage and transfer of your personal data

Your personal data is stored in France, in secure premises and on servers controlled by SET Hotels or its service providers.
No personal data will be transferred outside the European Union.

8. access and modification

You may contact SET Hôtels at any time to exercise your rights with regard to the personal data SET Hôtels may hold, namely: right of access, right of information, right of rectification, right of opposition, right to be forgotten, right of portability, deletion and withdrawal of your consent with regard to your personal data.

All requests must be made by the person concerned, a legal guardian or a representative appointed by the person concerned to act on his or her behalf.

Proof of identity must be attached to the request to confirm its identity.

The request should be sent to the following postal address: Golf Hôtel, 20 avenue du Comte Greyfié de Bellecombe - 73570 Brides-les-Bains, or by email to: contact@golf-hotel-brides.com.

SET Hôtels reserves the right to refuse any request that is manifestly unfounded or excessive.